Podcast Interviews with experts and leaders. LeadCasts is a series of podcast interviews with experts and leaders to gather insights from the work they do. Here are the LeadCasts for you. …
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Sell outcomes, not just products or services.
Features and benefits based selling won't work anymore. Results based, outcome-based selling helps. We all love to pay only for performance. Skin in the game is what matters. Don't say: We …
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Craft and Art
Craft is like 1+1 = 2 Craft is linear. Art is like 1+1 = -11, 11 or even 1111. Art is non-linear. Master the craft, but inspire the art within you. …
How relative knowledge can make you an expert?
“The problem with experts is that they do not know what they do not know.” ― Nassim Nicholas Taleb, The Black Swan: The Impact of the Highly Improbable. The ‘knowledge we think we have’ is only …
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We love drama than data.
Your customer expectations are important for you to know. The perceived expectations about your product or service need to be understood to really understand the customer. You cannot take it easy. …
From African savannah to the daily distractions of urban life.
Imagine a beautiful pond, serene and clear. And we are throwing big stones into it. It creates ripples. The more you throw, the violent the ripples are. And then you throw a big stone into it and the …
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The sweet spot, blind spot, and weak spot.
I have been primarily interested in how and why ordinary people do unusual things, things that seem alien to their natures. Why do good people sometimes act evil? Why do smart people sometimes do dumb …
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System, Nudge and Force.
A team of management students from SCMS called me to know if I can interact with them on a Sunday afternoon, on how to use 'soft power in organizations to lead effectively'. I instantly obliged as it …
Useful / Useless Pain
In the first episode of The House of Cards on Netflix, in its first scene, Kevin Spacey acting as Frank Underwood, comes out of his home in the dark, late in the evening, after hearing a dog crying …
Trust is the new currency.
Russian proverb:'Doveryai no proveryai' - Trust but verify. The trust needn't be blind. It can be intuitive. It doesn't mean it is irrational. Today I got an email from a friend asking for …